Easy Returns

CTM supplies quality products to ensure your peace of mind.

Should you change your mind, or have bought too much we will gladly exchange or refund products provided that:

  1. The return date is within 30 days of purchase.
  2. You have valid proof of purchase (invoice) from CTM.
  3. Goods must be in their original sellable condition and packaging.
  4. Goods must be returned to your nearest CTM store in Nairobi, Mombasa, Eldoret, Kisumu, Thika, Nakuru or Diani.
  5. No refund will be given on any partial boxes of tiles or tiles that are damaged during installation.
  6. No returns will be accepted for tile adhesive or grout after seven days from date of purchase.

Please ensure you are satisfied with the product before installing as no claims will be accepted after installation.

ctm returns